Terms & Conditions

Effective Date: July 2025

1. Acceptance of Terms

By using the Haystack mobile application (“App”) and related services provided by Haystack Solutions LLC (“we,” “us,” or “our”), you (“User”) agree to abide by these Terms & Conditions (“Terms”).

2. Eligibility, Account, and Admin Access

– You must be invited to use and access the App by your employer and reside in the U.S.
– Access credentials (username and password) are assigned by your company administrator.
– You agree to keep your credentials secure and notify us immediately of any unauthorized use.

3. App Permissions & OCR Functionality

– To facilitate OCR scanning of safety certifications, the App requires permission to access your device camera and storage.
– You may revoke these permissions via your device settings, though this could limit functionality.

4. Data Collection & Use

– Personal Information: name, phone number, occupation, profile photo.
– Certification Data: images captured via OCR, with related metadata (timestamps, location).
– Usage Data: device ID, IP address, app activity logs, and diagnostic data.
– We use collected data to:

  • Authenticate and identify Users.

  • Enable OCR capture and validation workflows.

  • Send alerts and manage construction documentation.

  • Improve the App, diagnose issues, and for security purposes.

5. Data Storage & Security

– Data is saved locally on the device and in the cloud (AWS).
– We apply industry-standard safeguards, including: encryption (in transit & at rest), access controls, automated backups, and regular audits.

6. Disclosure & Third-Party Services

– We may share information with:

  • Your employer as part of App functionality.

  • Providers working on our behalf (e.g. AWS, analytics vendors).

  • Legal or government authorities when required by law or to enforce our rights.

7. User Conduct

– You agree not to:

  • Use the App for any illegal purpose or submit fraudulent data.

  • Transmit harmful content or malware.

  • Circumvent or compromise App security.

8. Intellectual Property

– The App, documentation, and all associated intellectual property are owned by Haystack Solutions LLC or its authorized licensors.
– Users are granted a limited, non-exclusive license to use the App as provided under these Terms.

9. Warranty Disclaimer

– The App is provided “as is” and “as available,” without warranties of any kind including warranties of merchantability, fitness for a particular purpose, title, non-infringment, or accuracy.
– We do not guarantee uninterrupted, accurate, or error-free service.

10. Limitation of Liability

– To the maximum extent allowed by law, we disclaim liability for indirect or consequential damages (e.g., lost data, lost profits, business interruption).
– Our total liability for direct damages will not exceed the fees you paid in the past 12 months (if applicable), or $100 if no fees were paid.

11. Indemnity

– You agree to indemnify and defend us against any claims arising from your misuse of the App or violation of these Terms.

12. Term and Termination

– These Terms begin on acceptance and remain in effect until terminated.
– We may terminate these Terms at any time, and your employer/administrator may revoke your access at any time.
– Upon termination by your employer/administrator or termination by us, your access ends immediately; we may retain or delete your data as permitted by law. Access to the App is limited to individuals authorized by their employer/administrator and authorized by us. If your employment or contractual relationship with the authorizing company ends for any reason, you must immediately cease all access to and use of the App. By using the App, you acknowledge and agree that continued access is contingent upon your active affiliation with the employer/administrator that granted you credentials and access may only be granted for authorized use consistent with these Terms. Unauthorized use following termination, or at any time prior to termination, may result in legal action and/or account deactivation without notice.

13. Governing Law & Dispute Resolution

– These Terms are governed by New York State law.
– Exclusive jurisdiction and venue for disputes shall reside in New York courts.

14. Modifications to Terms

– We may modify these Terms by updating this page or notifying you via the App or email.
– Continued use after changes are made constitutes your acceptance of modified Terms.

15. Waiver of Rights and Remedies

- To the maximum extent permitted by law, you waive any and all rights to bring any claim, action, or proceeding against Haystack Solutions LLC and its principals that arises out of or relates to your access or use of the App, except as expressly set forth in these Terms. You further waive any right to participate in a class action, mass action, or representative proceeding against Haystack Solutions LLC and its principals. Any claims must be brought individually in your personal capacity.

16. Limitation of Liability (Reinforced)

- UNDER NO CIRCUMSTANCES SHALL HAYSTACK SOLUTIONS LLC, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, OR LOSS OF GOODWILL), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY IN CONNECTION WITH THESE TERMS OR THE USE OF THE APP SHALL NOT EXCEED $100.

17. Severability and No Waiver

- If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. No waiver of any provision shall be deemed a further or continuing waiver of such provision or any other provision.

18. Contact Information

Haystack Solutions LLC
Email: apps@haystack-usa.com